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Add the following Smart Variables#26

{%Customer.first.name%} - Currently only the full name (first & last) is available as a variable, which is not a usual or natural tone to speak with a customer.

[Original Subject Line] - I would like to set up my auto responder with
Re: {%thread.number%} AUTOREPLY: {%original.subject.line%}

a year ago
Changed the status to
In Progress
a year ago