Example, Imight receive an email that was forwarded to me and wish to reply with the same email that did the forwarding, instead of my mailbox email.

You will have complete option to receive all kinds of web-push notification to stay updated with the users request and helping you to answer them immediately.

Have sound notifications with controls for different mailboxes / workspaces. User can prioritize incoming messages.

Insert the email address where you receive mail from based on domain name to not auto-reply and generate ticket. Eg.: You receive a vimeo email and the Communication black list it will not auto-reply. Also could try to use a black list for auto-r

When someone send a message through Livechat, I'd like an Autoreply to say something along the lines of "thanks for chatting in, a live rep should be with you soon" And maybe outside of business hours, a message can come up saying "business hours a

Make the email capture for Live chat an option not a requirement. Not everybody wants to leave an email address when they have a quick question for us. Remove the barrier to leave an email address when starting a Live chat.

When the chat transcript is sent to the customer the time stamp is incorrect. The time stamp seems to be using GMT time-zone instead of the time zone of the customer. Using the customers time zone is the only thing that makes sense.

Another Chat widget that I used to use (Froged) has an option for either the Live agent or the customer to "QUOTE" or "REPLY-TO" a specific comment in the thread inside of the Live chat message. All we need to do was highlight the part of the messag

{%Customer.first.name%} - Currently only the full name (first & last) is available as a variable, which is not a usual or natural tone to speak with a customer. [Original Subject Line] - I would like to set up my auto responder with Re: {%

As of now, the system shows email replies from customers without the typographical emphasis such as BOLD & Underline. Instead it just shows * or , but it would be much more ledgible if the emails can be shown with the actual BOLD, Underline & Ital

Allow us to use color when replying or sending an email message. Color is sometimes important. Example: when you want too highlight something important within the email.