KB page should be editable to match the website UI with custom header and footer and also should be allowed to be embeded in websites.

Pabbly is an efficient Zapier alternative, have deep integration with pabbly via webhooks or api will open up for huge possibilities and improve automation.

It would be a plus if the integrated email id's (@littlesaas-mail.com) have a shorter term. Long email id's are not customer friendly.

So let's say that our support hours are between 9:00 to 18:00 But there are moments when i have some time after this interval. So i can respond to email at 22:00. Or even in weekends. But i dont want to create false expectation to my clients, so

I want to be able to have video call inside the live chat. Also, the ability to send files, record audio and even voice call only.

Create a Form Builder at the user panel so that user can create the form as they wish from the user panel which includes: - Input field - Text field - Multi Choice - Multi Checkbox

Option for people to select Doc in a widget. - Show Top Articles - Show Custom - Show Articles per URL.

Create a special class or ID that people can add anywhere on the link or a button on their website and if our chat widget JS is found, it will trigger the widget to open.

Add an ability for users to change different icons for the chat widget along with the ability to add a text. Ensure to add enable/disable button for the follow: - Only Text - Only Icon - Icon .& Text both (Limit the Text Character to 15 character

Using this, user will have the ability to trigger custom message based on different URL. Here are the possible triggers that will happen: - Open Widget (for knowledgebase) - Open a Specific Article - Start a Chat - Search for something - Start a N