Current widget size is too big and also takes up more space in mobile view, it would be convinient to have a small circular widget option without any text.

Would be great if a ticket can be forwarded to an email address like freescout does, this could be helpful to send the ticket as an email for someone outside of the organization

helphub.io is an AI tool that uses GPT-3 to write knowledge base articles. I would be useful to have an integration with this or similar tool to automatically our knowledgebase articles.

Example, Imight receive an email that was forwarded to me and wish to reply with the same email that did the forwarding, instead of my mailbox email.

You will have complete option to receive all kinds of web-push notification to stay updated with the users request and helping you to answer them immediately.

Insert the email address where you receive mail from based on domain name to not auto-reply and generate ticket. Eg.: You receive a vimeo email and the Communication black list it will not auto-reply. Also could try to use a black list for auto-r

Have sound notifications with controls for different mailboxes / workspaces. User can prioritize incoming messages.

When someone send a message through Livechat, I'd like an Autoreply to say something along the lines of "thanks for chatting in, a live rep should be with you soon" And maybe outside of business hours, a message can come up saying "business hours a

{%Customer.first.name%} - Currently only the full name (first & last) is available as a variable, which is not a usual or natural tone to speak with a customer. [Original Subject Line] - I would like to set up my auto responder with Re: {%

Make the email capture for Live chat an option not a requirement. Not everybody wants to leave an email address when they have a quick question for us. Remove the barrier to leave an email address when starting a Live chat.

Allow us to use color when replying or sending an email message. Color is sometimes important. Example: when you want too highlight something important within the email.

When the chat transcript is sent to the customer the time stamp is incorrect. The time stamp seems to be using GMT time-zone instead of the time zone of the customer. Using the customers time zone is the only thing that makes sense.